Your trust matters to us, and we strive to handle every concern with care and fairness.
Due to the nature of food products, we do not accept returns once an order has been delivered, unless the product is damaged, defective, or incorrect at the time of delivery.
If you receive a damaged, expired, or incorrect product, please contact us within the specified timeframe mentioned on the website with relevant details or images. Our team will review the issue and assist you accordingly.
Once the issue is verified, eligible refunds will be processed to the original payment method within the applicable timeline. Refund timelines may vary depending on your bank or payment provider.
Refunds or replacements for delivery-related issues are handled on a case-by-case basis, depending on the nature of the concern and delivery confirmation.
For any return or refund-related queries, please reach out to our support team. We’re committed to ensuring a smooth and respectful experience.
From busy students to families away from home—Palki makes Indian food easy, warm, and comforting.
